Ordering

Payment

Is ordering from The Dutchies safe?
The Dutchies offer you a safe transaction in a secure internet environment. Your transaction data is sent encrypted via an SSL connection. You can recognize a secure SSL connection by the green lock in your browser.
Payment options
You can pay online with iDeal, creditcard (Mastercard or VISA) or by bank transfer.

Shipping

How long does it take for my order to be shipped?
The order is processed and sent for shipping within 3 days. Delivery takes 5 to 8 business days. International orders could take up to 10 or 12 business days.
My package hasn't arrived yet
If your country has strict custom clearance policies it could happen that your parcel is held for inspection purposes. In this case contact your customs office for more information on the delivery date. Please also do inform us about this situation so that we could start an investigation.

Returns & Replacements

Customer Service
If you have any questions regarding your order or our products, please feel free to contact us. You can send us an e-mail at sales@thedutchies.eu. We reply within 24 hours on weekdays.
Returns
tems purchased on our web shop can be returned within two weeks of time after receiving the goods. Please fill in this form and send it to support@officialbrand.eu. After sending the form, you can send the returned goods to Grote Beerstraat 26 2516 BZ The Hague. Please include the filled-in form with the original packaging. The packaging boxes are part of the product. If you have ordered multiple items that you would like to return make sure you send them in the same package.
Replacements
Items which are damaged upon receiving, or where a manufacturing fault occurs within three months of purchase, are considered faulty. Items damaged as a result of wear and tear do not fall under the category faulty goods. In case of faulty goods you may exchange your item for the same product and in the same size. If the item is irreplaceable/unavailable you will receive a full refund.